Service Level Agreement (SLA)
Effective Date: 09/18/2024
1. Introduction
This Service Level Agreement (SLA) outlines the service standards for ModShip’s device and support services.
2. Service Commitments
- Uptime Guarantee: We strive for 99% uptime for our services.
- Response Times: Support requests will be acknowledged within 24 hours.
3. Maintenance and Updates
Scheduled maintenance will be communicated in advance. Unscheduled maintenance may occur with minimal notice.
4. Remedies
If we fail to meet our service commitments, we may provide service credits or other remedies as determined on a case-by-case basis.
5. Contact Us
For questions about our SLA, please contact:
- Email: legal@modship.us