ModShip Refund and Return Policy
Effective Date: 09/18/2024
1. Introduction
This Refund and Return Policy outlines the terms under which you can request a refund or return the ModShip device.
2. Returns
- Eligibility: You can return the ModShip device within 30 days of receipt if it is in its original condition and packaging.
- Process: To initiate a return, contact our support team to obtain a return authorization number and instructions.
3. Refunds
- Processing Time: Refunds will be processed within 10 business days after receiving the returned device.
- Fees: Any shipping fees are non-refundable.
4. Non-Returnable Items
Certain items, such as customized devices or opened software, may not be eligible for return.
5. Contact Us
For return and refund requests, please contact:
- Email: legal@modship.us